Quotes
We discuss the job, the proposed price and a realistic arrival estimate with you before anyone is sent, based on the work you describe, the address and the time of day. If the job turns out to be materially different once we see it, we stop and explain the new price before carrying on. You can accept it, or decline and pay only for work already done and any charge we told you about before setting out.
Entitlement to have the work done
We can only open, change or rekey a lock for someone entitled to ask. We may ask for something that shows you live at the property or are authorised to act for the business, and we may decline a job where we cannot be satisfied.
Vehicles
Automotive help is limited to gaining entry to a locked vehicle. We do not cut, replace or program car keys.
Payment
Payment is due when the work is finished. The accepted payment methods are confirmed with you when you book. Business customers can ask about being invoiced before the job starts.
Cancelling
If you no longer need the visit, call us as soon as possible. Whether any charge applies once a locksmith has set out is explained to you before you confirm the booking, not afterwards.
Hardware you supply
If you want us to fit a lock you have bought, we check that it suits the door and tell you plainly if it does not. We are not responsible for faults that come from hardware you supply.
Your rights under Australian Consumer Law
Our services come with consumer guarantees under the Australian Consumer Law. Nothing in these terms excludes, restricts or changes any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.
This website
The text and design of this website belong to Best Service Locksmith and may not be copied without written permission. Information on the site, including arrival estimates, is general and is confirmed when you call.
Governing law
These terms are governed by the law of Victoria, Australia, and any dispute about them is dealt with under that law.