Homes and apartments
Residential work starts with the doors and the way the household uses them. A faulty entrance lock, a move, missing keys and a planned hardware upgrade are different reasons to call. Describe whether the property is a house or an apartment and mention any common entrance that affects reaching your door. The work can then be discussed around the actual entrance and the access concern, rather than treating every residential enquiry as a request for the same fitting.
Shops, offices and business entrances
For a business, a lock problem can affect staff access as well as the entrance itself. Identify the doors involved, how they are used and whether the issue is a fault, a key change or a different access requirement. Explain any practical constraints that matter to arranging the work. Individual repairs and replacements remain options, but a wider access change is easier to discuss when the relationship between the affected entrances is clear.
Several doors and staff keys
For a shop, office or building with several doors, or staff who hold keys, describe which doors are involved and who should be able to open them. Compatible locks can often be rekeyed to work with one key, and locks can be changed or rekeyed after a staff member leaves. The options are explained after the existing hardware is checked, and a particular result should not be assumed from a website description alone.
Choosing the relevant kind of work
The core choices remain entry assistance, repair, rekeying, replacement and installation. Repair addresses a fault in suitable existing hardware. Rekeying addresses who can use a key. Replacement changes hardware, while installation can introduce a different fitting or arrangement. More than one kind of work may be relevant to a property, so describe the overall problem and discuss a defined scope before individual jobs or products are selected.
Preparing a useful property brief
Before making contact, note the suburb, the property type, the affected entrances and the symptoms or access changes involved. For several doors, identify which should share access and which should stay separate. Mention a shared entrance, a gate or another practical condition that affects the visit. Agree the proposed scope and price before work starts, and confirm afterwards which locks and key arrangements were included so the result can be explained to the people using the premises.
Questions about residential & commercial
Do you work on both homes and business premises?
Yes. The service includes houses, apartments, shops and offices. Describe the type of property and the relevant entrances when making contact so the scope can be discussed in context.
Can you rekey several doors at my business?
Yes, where the locks are compatible. Describe the doors and who needs access when you call, and the options are explained after the existing hardware is checked.
Can several different lock jobs be discussed together?
Yes. List the entrances and explain each problem or access requirement. A clear brief helps distinguish repairs, rekeying and hardware changes, and lets the scope and price be discussed as an identified set of work.